Q. Why am I unable to access Voyage Personaliser?

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Voyage Personaliser will be available 24 hours after you have made your booking.

Below are a few trouble shooting suggestions for you to try:

 

Error message: 'We could not find a booking that matches the details you have entered. Please check your details and try again'  

We would like to suggest a number of things to check: 

  • Check that you are on the correct website. The web address for the UK is https://vp.cunard.co.uk/login/
  • Check that you have entered your details into the correct fields, for example you have entered your first name in the first name field and surname in the surname field etc
  • Check you have not mis-spelt any of your information and that all fields are free of any text before re-typing

 

 

Compatibility Error - HTML validation required

If you are being presented with the error message: 'Cannot find validation summary element "FormValidationSummary". Make sure you've put an element with this ID into your HTML document' then please select TOOLS from your tool bar and click on COMPATIBILITY VIEW

This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Voyage Personaliser

cu compatability 1
cu compatability 2

 

If you are unable to view compatibility mode, please try right clicking on the menu bar and select Menu bar, you should be able to access the Tools menu as above.

Alternatively, you may try pressing F12 and choosing a different browser mode if available.

 Internet Explorer 10 options

 

Windows 8

If you are trying to access Voyage Personaliser using Windows 8 and you are getting the error message'Cannot find validation summary element "FormValidationSummary". Please select the COG icon / Tools option from the menu bar to access your settings then click on COMPATIBILITY VIEW.

This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Voyage Personaliser

Windows_8_Tools

 

Accessing Voyage Personaliser outside of original booking country

Voyage Personaliser can be access outside of the country you originally booked in. You can access it in the same way via the link at the top of this page.

Should you be presented with the following error message please try entering your details one more time.

CU_VP_Login_Error

 

If you still cannot login please try using one of the below web addressed based on where your booking was made

 

Booking made in the UK - https://vp.cunard.co.uk/login/

Booking made in Australia - https://vp.cunardline.com.au/login/

Booking made in the US - https://vp.cunard.com/login/

Booking made in Germany - https://vp.cunard.de/login/

  

 

 

Accessing Voyage Personaliser from a Apple device

Voyage Personaliser is compatible with all Apple devices.

If you are unable to access Voyage Personaliser please amend your settings as follows:

 iPad_Settings_Icon  iPad_Settings_Icon_Closeup

  • Settings
  • Control Centre
  • Turn off "access within apps"

 

If you are still unable to access Voyage Personaliser please try and alternate device or desktop.

In the mean time, we are working on making Voyage Personaliser compatible with all browsers and hope to have an all browser friendly version soon.

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