Q. How do I register my disability or medical requirements?

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If you do have any disability or medical requirements, please let us know at the time of booking or as soon as the need is known. We will then send you a questionnaire, by email, to complete and return as well as a fact sheet containing some useful and essential information about your holiday.

If you have booked with a Travel Agent please contact them to request a questionnaire on your behalf. If you have booked direct, please call our Customer Contact Centre on 0843 734 0000. 


You can access of our fact sheet here. Fact Sheet.

We ask that you complete and return the questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.


If you have a medical requirement only and there is less than 14 days to departure and please call our Medical team on 02380 655297 (calls charged at local rate) to discuss your requirements.

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