Q. What information do I need to know when bringing my wheelchair / scooter on board?

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All ships within the fleet can cater for the needs of those who are dependent on a wheelchair or scooter for mobility issues, including specially adapted staterooms with wide access doors, lower placed sinks and units and hand rails.

There may be, on occasion where going ashore would be by tender. In these instances, if you are confined to a wheelchair or similar equipment, you will not be able to go ashore.

Mobility Scooters

Cunard defines a mobility scooter as a three or four wheeled battery powered chair, also referred to as a power-operated vehicle/scooter or electric scooter.  Motorised wheelchairs, bespoke machines, and manual collapsible wheelchairs are not included within the definition for the term “mobility scooters”, except Flights, please review flight information later in this document.  Please note that we can only accept gel , dry cell or lithium-ion battery operated mobility scooters on board. 

When using your mobility scooter on board it is of the utmost importance for your safety, and the safety of others on board that you drive at a safe speed.  Raised door thresholds are present throughout the ship which need to be negotiated with care and you may find the layout of the ship narrower than you are used to.  When in public areas please ensure your mobility scooter is clear of any exits or fire doors.  The ship’s staff will be on hand in these areas to offer guidance on where to safely leave your scooter.  Please also pay careful attention when backing in and out of lifts as they are often in close proximity to the staircase which may be narrow and difficult to negotiate. 

Raised door thresholds are present throughout the ship which need to be negotiated with care and you may find the layout of the ship narrower than you are used to.  Please also pay careful attention when backing out of elevators as these are often in close proximity to the staircases.   In the interest of yours and passenger safety on board, you must drive at a safe speed.  

Passengers who require the use of a mobility scooter must occupy an accessible cabin, selected suite or mini-suite.  Mobility scooters must be declared at the time of booking, or as soon as the need is known, otherwise your scooter may be denied boarding.   A list of suitable cabins can be found under Which cabins are suitable for wheelchair and mobility scooter users?  Within the How Can We Help? Section.

 

Wheelchairs

Wheelchair users are advised to occupy an accessible cabin, but if you wish to travel in a non accessible cabin your wheelchair must be collapsible and when collapsed must not exceed width 51 cms, weight 45 kgs, with no individual piece to weigh more than 20 kgs. Please note that we can only accept gel, dry cell or lithium-Ion battery operated wheelchairs on board. 

We will require you to complete a mobility questionnaire prior to your cruise to ensure we are aware of your mobility requirements. You can request a questionnaire if you have not yet completed one, through the Contact Centre, please visit our website for contact details, or your travel agent.

 

Travelling alone with a disability or reduced mobility 

A cruise ship is quite different to your familiar home environment. After time the ship itself will become more familiar.  However, each port is different and the ship has to use different gangways and change disembarkation arrangements to suit the circumstances on the day; these changes can be made at very short notice.

We recommend you are accompanied by a travelling companion / personal assistant who is responsible for providing any assistance that you would normally require at home, our ship’s crew are unable to provide long term or sustained assistance to any guests. 

This includes all activities of daily living for example; washing toileting, eating, dressing and movement around the ship which we are unable to provide, except for limited arm and wheelchair assistance in getting to the public toilet facilities on board and gangways.  If you suffer from dementia you will be required to bring a travel companion to ensure your safety whilst on board. 

If you travel alone and it becomes clear that it is unsafe to do so, you may be required to discuss the situation with a member of the shipboard management and in extreme circumstances, you may be asked to disembark the ship at your own expense.

 

Can a full time wheelchair user stay in a standard cabin

Although we would be happy with this arrangement, It will depend on the width of the cabin door as this can vary between ships, please confirm cabin details at time of booking the minimum width would be 50cm.  Please note there will be limited manoeuvring space and all non-adapted bathrooms have a step (approx 14 cm) and some balconies have a step to get in and out of a similar height.

Passengers looking to take a mobility scooter on board must be booked into a wheelchair accessible cabin or selected Suites or Mini Suites and it is not possible for them to travel in a standard cabin. If there are no suitable cabins available for them to take their mobility scooter, they are welcome to take an alternative mobility aid such as a collapsible wheelchair.

If you are bringing a wheelchair or mobility scooter, it is essential that you provide us with the accurate dimensions of your wheelchair or mobility scooter on the mobility questionnaire which can be requested either at time of booking through our Customer Contact Centre, please visit our website for contact details or your travel agent.

 

Can I bring a folding travel mobility scooter and travel in a standard cabin?

For health and safety we have designated accommodation suitable for mobility scooter storage based on the size and layout of each stateroom within the parameters of each ship design.

As the models available vary so widely, we are unable to manage individual cases based on the size and folding capacity of the scooter in question.  Therefore the mobility scooter policy applies to all mobility scooters, irrespective of size, to ensure a consistent and safe approach across our fleet.

Please also see Which cabins are suitable for wheelchair and mobility scooter users?

 

Do mobility scooters need to be PAT tested before embarkation?

No, if for any reason a mobility scooter needs to be tested the electrical team will contact you once on board to carry out a PAT test and you will be informed of the result afterwards.

Where can I leave my mobility scooter when not in use 

When not in use mobility scooters must be left inside the cabin, they are not to be left anywhere on the ship outside entertainment, dining or other public venues. This is because their presence will impede a safe evacuation in an emergency situation and these areas are designated to be kept clear as per the ship's safety certification.

Guests who leave scooters parked in these areas will be asked to remove them.

 

Where can I leave my mobility scooter when not in use 

When not in use mobility scooters must be left inside the cabin, they are not to be left anywhere on the ship outside entertainment, dining or other public venues. This is because their presence will impede a safe evacuation in an emergency situation and these areas are designated to be kept clear as per the ship's safety certification.

Guests who leave scooters parked in these areas will be asked to remove them.

 

Arriving at the terminal with an undeclared scooter

If you are booked into the correct accommodation, you will be able to board with your mobility scooter.  We request that you let us know that you are bringing a mobility scooter at the time of booking, or as soon as the need is known, otherwise your embarkation may be delayed.

However, if your cabin is not suitable and we are unable to move you to an appropriate cabin, your scooter may will be denied boarding and if you choose not to travel full cancellation charges will apply.

 

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